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At last we have received official guidance from the government that we are allowed to reopen and offer treatments to clients.  Facial treatments are not allowed (until we receive a date from the government).

The top priority at Serenity Therapies Holistic Wellbeing has always been to deliver an unparalleled experience of restoration, rejuvenation and wellbeing, this resolve is now stronger than ever before. We've been hard at work to raise the bar of hygiene and sanitation, as well as considering every step of your treatment to ensure we meet your needs in a focused and safe manner that is in accordance with government guidelines.  You might notice some changes during your next visit as we have implemented new procedures to further promote the health and safety of clients and therapist.

We are committed to:

  • Enhanced cleaning procedures, including 60 minutes between each appointment to deep clean treatment room and waiting room.

  • Meeting or exceeding all regulatory guidelines relating to sanitation and hygiene. 

  • Less appointments each day to minimise social contact, all appointments to be booked in online

  • Therapist temperature screenings twice a day.

  • Therapist to wear a mask and visor during any interaction with you.


What we are requesting clients to commit to:

  • Temperature checks via a touch-less thermometer prior to your treatment (Clients with a temperature of 100.4 or higher must reschedule their appointment with no late cancellation fee or penalty)

  • Affirmation that you aren't sick or haven't been around anyone that has been sick

  • Wear a face mask

  • Enjoy your treatment provided in the comfort and safety of Serenity Therapies Holistic Wellbeing.

The following is the Risk Assessment for Covid-19 that we have carried out at Serenity Therapies Holistic Wellbeing. 



Check your insurance

  • Before any steps are made to return to face to face and ’hands-on’ work, check with your insurance company that you will be covered under your professional indemnity insurance. Done


Assess the risks of reopening

  • Before reopening it will be important to carry out a risk assessment of both the premises and treatment areas, as well as your way of working.

  • The UK Government has prepared guidance on how to work safely during the coronavirus outbreak – Working safely during the coronavirus outbreak; a short guide.


Key actions to take when assessing risks:

  • Identify what work activity or situations might cause transmission of the virus.  Done

  • Think about who could be at risk.  Done

  • Decide how likely it is that someone could be exposed.  Done

  • Act to remove the activity or situation, or if this is not possible, control the risk.  Done

You can find general guidance on carrying out a risk assessment on the Health and Safety Executive (HSE) website.

Prepare for social distancing

  • The UK Government and the devolved nations have made clear that social distancing  will continue for the foreseeable future.

  • When planning to reopen your clinic or premises, check how you can maintain social distancing between yourself or staff and clients, between clients and between staff. Done

Physical areas to consider are:

  • The entrance to your premises Done

  • Waiting areas Done

  • Treatment rooms Done

  • Toilet facilities Done

The UK Government suggests you consider how to:

  • Physically arrange work areas to keep people 1 metre apart Done

  • Mark areas using floor paint or tape to help people keep a 1 metre distance Not Necessary as only 1 client at a time

  • Provide signage to remind people to keep a 1 metre distance Not Necessary as only 1 client at a time (therapist ensure keep the distance)

  • Use screens to introduce a physical barrier, for example at reception desks or payment areas Not Necessary as only 1 client at a time

  • Prepare to ensure your clinic or treatment area is well ventilated – do not use air conditioning Done


Appointment timings
Plan your treatment schedule to allow at least 30 minutes between clients so clients can leave without meeting other clients and to allow time for disinfecting and cleaning between sessions. Done


Temperature checks
You may wish to check each client's temperature before treatment using a no-touch thermometer. If so, ensure you have a supply of no-touch thermometers available. Done all clients (and Karen) will take temperature reading prior to EACH appointment


Deep clean and prepare for ongoing deep cleaning and hygiene

  • Before re-opening you will need to check, if necessary, that the water supply does not carry any Legionella risks then carry out a deep clean of your premises. This means a full clean including disinfecting all hard surfaces such as doorbells, door handles, bannisters, taps, reception desks, computer keyboard and mouse, telephones, toilet and hand washing facilities Done

  • You will also need to plan how to clean and disinfect your premises and treatment area between clients Done

  • Ensure you have an adequate supply of cleaning products in stock Done

  • Ensure you have an adequate supply of couch roll for use on non-wipeable chairs and couches in waiting and treatment areas for use for each client Done

  • Towels, couch covers, blankets, pillowcases and any other soft item should only be used once per client. This may represent a change in practice if you have previously used couch roll on top of a soft cover. Ensure you have a sufficient supply of washable items for each client or use disposable couch roll and covers  Done

  • Ensure you have a covered laundry bin to collect any used items following each client. Ideally this should be a foot pedal bin Done

  • Ensure you have disposable gloves to handle used items and waste at the end of each day Done

  • Ensure you have laundry facilities to be able to wash any items at 60 degrees Done


Handwashing facilities

  • Ensure both yourself and clients have access to hand washing or hand sanitising facilities Done

  • Ensure you have an adequate supply of hand washing or hand sanitising products in stock Done

  • If you use hand sanitising gel or wipes they should have an alcohol content of 70 per cent Done

  • Hands should be washed for a minimum of 20 seconds. Guidance on the correct way to wash hands can be found on the NHS websiteDone


Communications and signage Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.
Prepare signage for your clinic and treatment areas to remind clients to wash or to sanitise their hands and to keep a 1-metre distance from others.   
Removing risk items from common areas Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.
To reduce the risk of transmission from touch, remove from waiting rooms and treatment areas all non-essential items such as:

  • Magazines

  • Samples

  • Water dispensers (ask clients to bring their own water)

  • Pens

  • Any other items which clients may touch

Contactless payment facilities Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.

  • Put facilities in place to ensure clients can pay by contactless or online payment

  • Card machines should be sanitised between clients

  • If clients can only pay by cash, have a single-use envelope available where clients can place their cash following treatment. Use one envelope per day. Do not touch this until the end of the day. Wash hands thoroughly after handling the envelope and cash. Dispose of the envelope safely


Update policies and agreements Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.

  • Check your cancellation policies and update if necessary, to allow for greater flexibility and sensitivity if you or clients have to cancel an appointment at short notice due to COVID-19 infection. A cancellation charge for a client cancelling because they, or a member of their household, have COVID symptoms would be inappropriate

  • Seek advice from your insurance company about any disclaimers you may need to use for yourself and your clients regarding risks of COVID-19 infection


Personal Protective Equipment (PPE) Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.

  • Personal Protective Equipment (PPE) includes items such as disposable gloves, disposable masks and items of clothing such as disposable gowns and aprons

For further information, see Section 5 of the UK Government’s guidance, Working safely during coronavirus (COVID-19).

Checking COVID-19 risk factors before seeing clients face to face Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.
Below we set out what you need to do before you see clients face to face.
This includes:
Identifying any clients who are at increased risk of infection.
Screening for COVID-19 symptoms.
Clarifying when not to treat.
You may wish to use a checklist based on the areas outlined below.
Check if clients are in COVID-19 high risk categories
Check if any clients are in the ‘high risk’ category which means they will have been contacted by the NHS and are shielding. Clients in this category have been identified as being at extremely high clinical risk of infection and must avoid face to face contact with anyone outside their household for at least 12 weeks following any period of lockdown.
They include those who:

  • Have had an organ transplant

  • Are having chemotherapy or antibody treatment for cancer, including immunotherapy

  • Are having an intense course of radiotherapy (radical radiotherapy) for lung cancer

  • Are having targeted cancer treatments that can affect the immune system

  • Have blood or bone marrow cancer (such as leukaemia, lymphoma or myeloma)

  • Have had a bone marrow or stem cell transplant in the past six months or are still taking immunosuppressant medicine

  • Have been told by a doctor that they have a severe lung condition such as cystic fibrosis, severe asthma, or severe chronic obstructive pulmonary disease (COPD)

  • Have a condition that means they have a very high risk of getting infections such as severe combined immunodeficiency (SCID) or sickle cell

  • Are taking medicine that makes them much more likely to get infections (such as high doses of steroids)

  • Have a serious heart condition and are pregnant

For more information, see guidance from the NHS - who’s at higher risk from Coronavirus. Do not treat clients in this high risk group. Explain to your clients that you will keep up to date with Government guidance about when it is safe to see them.

Check if clients are in COVID-19 moderate risk categories
Check if any clients are in the ‘moderate risk’ groups which include those who are:

  • 70 or older

  • Pregnant

  • Have a lung condition that's not severe (such as asthma, COPD, emphysema or bronchitis)

  • Have heart disease (such as heart failure)

  • Have diabetes

  • Have chronic kidney disease

  • Have liver disease (such as hepatitis)

  • Have a condition affecting the brain or nerves (such as parkinson's disease, motor neurone disease, multiple sclerosis or cerebral palsy)

  • Have a condition that means they have a high risk of getting infections

  • Are taking medicine that can affect the immune system (such as low doses of steroids)

  • Are very obese (a BMI of 40 or above)

People in the moderate risk group are advised to stay at home and social distance but they are not required to shield. For more information, see guidance from the NHS - Who’s at higher risk from Coronavirus.
What to do if a client is in the moderate risk group:

  • Seek advice from your insurance company about the risks associated with treating clients in the moderate risk category before proceeding.

  • Use your professional judgement to decide if the potential benefits of treatment outweigh the risks.

  • If you do proceed, take extra care with social distancing and hygiene measures.

Screening for COVID-19 symptoms and when not to treat
At the time of writing the NHS guidance for symptoms to look out for are as follows:

  • High temperature

  • Persistent cough

  • Loss or change to your sense of smell or taste

This guidance may be updated so check the advice on symptoms on the NHS website a regular basis.
You: Check daily if you are experiencing any COVID-19 symptoms. This could include taking your temperature each day. Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary and procured an infrared temperature reader. 
If you become aware of any COVID-19 symptoms you should immediately cancel any booked appointments and follow government guidance about self-isolation.
Your household: Check daily if anyone in your household is experiencing any COVID-19 symptoms, which could include temperature checks.
If anyone in your household experiences COVID-19 symptoms you must cancel all appointments and put yourself in quarantine for 14 days, as per government advice.
Your clients: Check with clients 24 hours in advance of any appointment if they or anyone in their household is experiencing any COVID-19 symptoms.
If a client or anyone in their household is experiencing symptoms they must not attend the session, they must follow government guidance and self-isolate for a minimum of 7 days if it is them, or 14 if it is a member of their household.
Call 111 for advice about what to do if you or a member of your household experience COVID-19 symptoms.
NHS advice about COVID-19 symptoms and what to do can be found here.
When you should not treat clients face to face
To summarise, do not treat clients face to face if:

  • You or any member of your household have any covid-19 symptoms

  • A client has covid-19 symptoms

  • A client is self-isolating or in quarantine

  • A member of a client's household or anyone the client has been in contact with in the last 14 days has covid-19 symptoms

  • A client is in the high risk group and is shielding

Think carefully before providing face to face treatment for any clients in the moderate risk group. Call 111 for advice if necessary and encourage clients to do the same.
Preparing to work face to face with clients
Communication with clients in advance of treatment or care
In advance of re-opening, communicate with clients to explain the new working arrangements.

  • Request that clients attend on their own to reduce the risk of additional contacts between people Done

  • Ask clients to wait outside your premises until the appointment time Done

  • Ask client to bring their own pen if relevant Done

  • Ask client to bring their own water to drink. Do not provide plastic cups Done

  • Request clients pay using a contactless card or via payment online. Only accept cash payment as a last resort Done

Client consultations in advance of treatment or care
Aim to carry out all pre-treatment consultations online or by telephone wherever possible to reduce the length of face to face contact.
Working with clients face to face
Client arrival: Social distancing and hygiene

  • Open the door yourself wherever possible Done

  • DO NOT shake hands or hug the client Done

  • Ask clients to wash hands on entry to premises Done

  • Maintain a minimum of 1 metres at all times (for face to face, non-hands-on treatments) Done

  • Show the client the social distancing arrangements Done

  • Ensure couch roll is placed on any non-wipeable seats and couches used by client Done

  • Only use your own pen Done

  • If a client needs to write, they must use their own pen or you can supply a pen which the client then disposes of Done

  • Take client’s temperatures using a no touch thermometer. Record temperatures in client notes Done

  • If a client shows signs of a fever or high temperature, do not treat the client. They must return home and may need to self-isolate. Suggest they call 111 for advice. Done

If a client has COVID-19, you may then need to self-isolate. Again, call 111 for advice.

During treatment/session

  • Keep your premises well-ventilated, with windows open in your treatment room wherever possible, or use an extractor fan. Do not use air conditioning Done

  • Remain a minimum of 1 metres from the client. Serenity Therapies adds - other than during treatment when all guidance will be used to provide a professional treatment in a safe manner Done

Additional measures to support client comfort and safety
You may need to adapt client position if the client is wearing a mask. For example, clients may be more comfortable lying on their side rather than on their back. Done

Payment arrangements Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.

  • Ask client to pay by contactless method using contactless cash machine or online payment

  • If client can only pay by cash, show the client the envelope for cash payments. Use one envelope per day. Do not touch this until the end of the day. Dispose of the envelope safely. Wash your hands thoroughly afterwards


Steps to take between clients Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.

  • Wash hands thoroughly in hot water and soap

  • Dispose safely in a bin with a lid all couch roll, disinfectant wipes and any other items used by or for the client. You may wish to use disposable gloves to do this

  • Wash your hands thoroughly for a minimum of 20 seconds afterwards

  • Disinfect any surface(s) touched by a client – this might include couch, chairs, door handles, consultation table, toilet area, handwashing area

  • Open doors and windows to ventilate the treatment and waiting areas

  • Replace couch roll on chairs and treatment couches in readiness for the next client

  • Keep doors to areas not used by client closed

  • Change masks and/or other PPE if being worn


Steps to take at the end of the day Serenity Therapies Holistic Wellbeing carried out this risk assessment on 1.7.20 and implemented as necessary.

  • Place all waste in sealable plastic bags and follow local waste disposal advice

  • If worn place uniform in sealable plastic bag for laundering before leaving (if necessary). Dispose of the bag afterwards

  • Wash all uniforms, towels, coverings on a 60°C washing machine cycle

  • Open doors and windows to ventilate the areas used by clients

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